Join our team

Salary: $42,000–$50,000/year
Location: Ames, IA
Employment Type: Full-Time, Salary

Benefits:

• Health, dental, and vision insurance
• Paid holidays, sick days, and PTO
• Retirement Plan (Matched 401K)
• Paid parental leave
• Free access to on-site employee gym and sauna

About the Role:
Iowa Home Consulting is seeking a highly organized, professional, and people-centered Customer Service & Scheduling Coordinator to serve as the primary point of contact for our clients while also managing daily scheduling and logistics. This role combines client communication with operational scheduling to ensure smooth, efficient job execution from first call to project completion.

This is a critical position that directly impacts client satisfaction, crew efficiency, and overall company performance.

Key Responsibilities:

Client Communication & Support

• Answer all inbound calls, texts, and contact forms with professionalism and confidence
• Serve as the primary voice of the company for all client communication
• Build and maintain complete client profiles in Jobber
• Document all call notes, updates, and conversations accurately
• Provide updates and reassurance to clients throughout the job lifecycle
• Send estimate confirmations and schedule visits
• Conduct post-job follow-ups and client satisfaction checks
• De-escalate difficult calls and escalate when necessary
• Maintain a calm, solutions-focused tone at all times

Scheduling & Logistics

• Maintain a 1–2 month rolling tentative schedule
• Tentatively schedule new jobs and confirm staffing with the Field Operations Manager
• Ensure proper manpower coverage for daily jobs
• Apply seasonal limitations and job readiness standards
• Handle reschedules, cancellations, and conflicts
• Track special material orders and schedule readiness
• Ensure Jobber is fully updated and accurate for each job
• Send next-day job confirmations to field crews
• Deliver weekly scheduling and operations reports to management

Daily Workflow Expectations

• Be prepared and ready for the day by 8:00 am
• Return missed calls within 10 minutes during business hours
• Manage daily job schedules and client updates
• Communicate closely with the Field Operations Manager
• Final end-of-day schedule confirmation by 4:00 pm

Required Skills & Qualifications

• Exceptional communication and customer service skills
• High level of organization and attention to detail
• Strong multitasking and time management abilities
• Ability to remain calm under pressure
• Confidence handling scheduling conflicts and difficult client calls
• Basic computer proficiency and ability to learn industry specific software
• Reliability, ownership mentality, and professionalism

Preferred Experience

• Customer service, scheduling, dispatch, or administrative experience
• Experience in home services, construction, trades, or operations support is a plus

Why Join Iowa Home Consulting?

• Stable, growing company with long-term opportunity
• High-impact role with leadership visibility
• Structured systems and clear expectations
• Supportive leadership and team environment
• Opportunity to grow with the company as we expand into new markets

Salary: $58,000–$65,000/year
Location: Ames, IA and surrounding areas
Employment Type: Full-Time, Salary

Benefits:

• Competitive salary based on skill and certifications
• Team-Based Profit Sharing
• Health, dental, and vision insurance
• Paid holidays, sick days, and PTO
• Retirement Plan
• Paid parental leave
• Free access to on-site employee gym
• Optional 4-day work weeks when applicable
• Strong focus on leadership development and trade specialization

About the Role:
Iowa Home Consulting is looking for experienced tradesmen who take pride in their work and show up ready to get the job done right. This full-time role is for someone with strong skills in carpentry, flooring, painting, or general home renovations who can handle complex projects with confidence and care.

You’ll take on higher-level jobs, solve problems on the fly, and deliver quality work that lasts. We want professionals who are serious about their craft and want to grow with a team that values trust, consistency, and doing things the right way.

If you’re reliable, skilled, and want to build something long-term with a company that values its people and community, we’d love to hear from you.

Typical Projects May Include:

• Deck rebuilds and structural repairs
• Interior and exterior painting or staining
• Door, trim, and window replacement or repair
• Kitchen and bathroom updates (e.g., vanities, cabinetry, tile work)
• Flooring installation or repair
• Siding or shed repairs

Responsibilities:

• Lead or assist in skilled home improvement projects
• Execute jobs to a high standard with minimal supervision
• Coordinate with teammates and project leaders on scheduling and tasks
• Help mentor junior handymen and share trade knowledge when appropriate
• Maintain a professional, client-focused approach

Requirements:

• 2+ years experience in skilled trades or home renovation
• Strong carpentry, painting, or finish work background preferred
• Ability to manage tools and materials for each project
• High attention to detail and quality
• Valid driver’s license and reliable transportation